Traditional Roofing (“we”, “us”, “our”) is a family-owned roofing business based in Melbourne. We respect your privacy. This policy explains what personal information we collect, how we use it and how you can contact us about it. We aim to handle personal information in line with the Australian Privacy Principles.
Information We Collect
We only collect the information we need to respond to you and look after your roof. This may include:
- your name, phone number and email address
- the address of the property we’re quoting or working on
- details about your roof and the work you need, including any photos you send us
- notes and photos we take while quoting or working on your roof
- information about how you use our website (see Cookies and Website Analytics below)
How We Collect It
We collect information when you send us an enquiry through the contact form on our website, book a free quote through our online booking form, contact us by phone or email, or when we visit your property. Enquiries sent through our contact form are stored securely on our website and emailed to us so we can respond, and we email you a copy of your enquiry.
How We Use It
We use your information to respond to your enquiry, arrange quote visits, prepare quotes, complete and invoice our work, and contact you about your job. We also look at how our website is used so we can improve it. We don’t sell, rent or trade your personal information.
Third-Party Services
Our website uses a small number of trusted services, which handle information under their own privacy policies:
- ServiceM8 — our online booking form and job management system. Details you enter in the booking form are sent to ServiceM8 so we can manage your booking.
- Postmark — delivers the emails sent from our website, including contact form enquiries and the confirmation email you receive.
- Google — our website displays Google reviews and a Google map, uses Google Fonts and uses Google Analytics (see below), so your browser connects to Google services when you visit.
- Facebook and Instagram — if you follow a link to our social media pages, those sites collect information under their own policies.
Cookies and Website Analytics
We use Google Analytics to understand how people find and use our website — for example, which pages are viewed and how long visitors stay. Google Analytics uses cookies and collects information such as your device, browser and approximate location. It doesn’t tell us who you are, and we don’t use our website for advertising.
You can opt out of Google Analytics with Google’s opt-out browser add-on, or by blocking cookies in your browser settings. Some of the third-party services above may also set their own cookies when you use them.
Keeping Your Information Safe
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, and we only keep it for as long as we need it for our business and legal obligations.
Accessing or Correcting Your Information
You can ask to see the personal information we hold about you, or ask us to correct or delete it, at any time. Just get in touch using the contact details below.
Contact Us
If you have any questions about this policy or how we handle your information, please contact us:
- Phone: (03) 9020 4430
- Online: the contact form on our Contact page
Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page.