Traditional Roofing (“we”, “us”, “our”) is a family-owned roofing business based in Melbourne. We respect your privacy. This policy explains what personal information we collect, how we use it and how you can contact us about it. We aim to handle personal information in line with the Australian Privacy Principles.
Information We Collect
We only collect the information we need to respond to you and look after your roof. This may include:
- your name, phone number and email address
- the address of the property we’re inspecting or working on
- details about your roof and the work you need, including any photos you send us
- notes and photos we take while assessing or working on your roof
How We Collect It
We collect information when you book a free roof assessment through our online booking form, when you contact us by phone or email, or when we visit your property.
How We Use It
We use your information to respond to your enquiry, arrange and carry out roof assessments, prepare quotes, complete and invoice our work, and contact you about your job. We don’t sell, rent or trade your personal information.
Third-Party Services
Our website uses a small number of trusted services, which handle information under their own privacy policies:
- ServiceM8 — our online booking form and job management system. Details you enter in the booking form are sent to ServiceM8 so we can manage your booking.
- Google — our website displays Google reviews and uses Google Fonts, so your browser may connect to Google services when you visit.
- Facebook and Instagram — if you follow a link to our social media pages, those sites collect information under their own policies.
Cookies
We don’t use our website for advertising or analytics tracking. Some of the third-party services above may set their own cookies when you use them.
Keeping Your Information Safe
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, and we only keep it for as long as we need it for our business and legal obligations.
Accessing or Correcting Your Information
You can ask to see the personal information we hold about you, or ask us to correct or delete it, at any time. Just get in touch using the contact details below.
Contact Us
If you have any questions about this policy or how we handle your information, please contact us:
- Phone: (03) 9020 4430
- Online: our online booking form
Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page.